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These forums are for user to user discussions and not for direct support from U-MARQ Support. You will need to quote your Machine Type and Serial No., if it’s a software related problem, the Release Version and Build No of the software you are using. Then please email support@u-marq.com for direct support. If the above information is not available we may not be able to assist you.

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December 10th 2008

As from 1st January 2009 we are pleased to announce Davenport Burgess Ltd., will be representing U-MARQ products in the UK, specialising in the shoe repair and security industries. Davenport - Burgess are the UK’s leading specialist suppliers of keys, key blanks, key cutting equipment and locksmith's tools. They specialise in every aspect of the trade and not only offer the best and most reliable products, with the finest service and excellent support. Stocking a wide range of locking devices and have in-house master suite building facilities. For more information please call Davenport Burgess on 01902 366448 or U-MARQ on 01908 623522.

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November 30th 2008

U-MARQ Ltd is proud to announce their partnership with Hobart Lasers Ltd. Hobart Lasers are best known for supplying high quality laser products, into Schools, Colleges and Universities. This partnership will allow U-MARQ products access to the educational markets, through Hobart 's unrivaled knowledge and reputation. For more information please call Hobart Lasers on 01732 521400 or U-MARQ on 01908 623522.‎

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30th October 2008

Today we have released Build 1353 the latest upgrade of all versions of the U-MARQ Engraving Software, these can be Downloaded for our main website. This is a major release and includes general bug fixes and improvements in communications for U-MARQ Engraving Machine when running under ©Windows Vista. This build also includes the all new U-MARQ “Z” Profile function; we believe this to be a first for any engraving software in use today. If you wish to install this upgrade please ensure that you uninstall the previous version first.

WARNING this upgrade will only work with a Version 8 enabled Dongle, if in doubt do not install contact:

Technical Support support@u-marq.com

Technical Support.

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1 st April 2008

New version 8 Quick Start Guides are available to download for the GEM-RX4, GEM-FX4, GEM-VX4 and the Universal-300. These are still work in progress but include Vista related things, Depth Profile function (used to be called “Z” Profile) and many other useful items. They can be downloaded from our main website. Do not forget you can also download the more advanced Reference Manuals for all the U-MARQ Software as well.

Tech Support.

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GEM-RX, GEM-RX4 and GEM-VX4

28th February 2007

It has been brought to our attention, that some users are attaching and removing the “Ring Engraving Attachment”, without locking the Chuck using the spanner provided with the original purchase of the machine. This can cause excess strain to be put on the cylindrical gears, leading the premature failure. Please always use the Spanner provided and do not over tighten.

In the next couple of days we will be producing a short tutorial, which will be available to view or download, from our main website.

Technical Support.

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Due to company reorganisation, as from March 31st the below named company :
Mastegrave (Bedford) Ltd., 65 Murdock Road, Bedford, MK41 7PL.

Will no longer represent :

U-MARQ Ltd.,
20 Darin Court, Crownhill, Milton Keynes, MK8 0AD.

As a Dealer for U-MARQ Ltd., products. These include engraving machines, accessories, spare parts, upgrades and any other services pertaining to U-MARQ products.

If you have purchased any of the machines listed below within the last 12 month, U-MARQ Ltd will honour the Manufacturers Warranty. To register your warranty please fax a copy of your original invoice to the address below, as proof of date of purchase. If you have a machine that is outside of the 12 month U-MARQ Ltd., manufacturers warranty, we can arrange for extended warranties, (depending on age and condition of the equipment), please again fax a copy of your original invoice, as proof of the age of the equipment.

Universal-300, Compact-200, GEM-FX or GEM-RX.

Please Note : Warranties will not be honoured, until the copy invoice has been received at our office in Milton Keynes.

U-MARQ Ltd.

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Total posts 117 | Total topics 47 | Total members 18 | Our newest member Chris