Jump to content

  • Log in with Facebook Log in with Twitter Log in with Windows Live Log In with Steam Log In with Google      Sign In   
  • Create Account

Follow Me Follow Me: umarqltd U_MARQ Umarq01
Download our latest guide to finding the right tutorial video for you, with click-able thumbnails taking you directly to the video. Click this LINK to go to the download. Please note you need to be registered and signed in to take advantage of this feature.

Dependent upon browser, version and required addons installed, you may experience a loss of the play icon button upon videos. Try refreshing the browser, or right click on the video player graphic and select Play, or right click and click Show controls.


Search Articles


- - - - -

Avast Anti Virus Software


Avast Anti Virus


Currently we are experiencing issues with a file BT.dll dated 06.01.2006. This has been in use under license within Vistool software since this date. It appears that AVAST has now decided it is a virus and is deleting the file resulting in Vistool no longer operating. This is not a problem we can cure as there is nothing wrong with this file. If you continue to use AVAST the only thing you can do is to follow the instructions below.

To fix this problem please follow these simple steps

Step 1 - Please re-install the U-MARQ software using the disc provided with the engraving machine or download Version 8 from our website.

Step 2 - Restart the computer

Step 3 - Double Click on the software icon

Step 4 - Avast will appear in the bottom right corner of your computer screen
immediately click on Add the file to the scan exclusion list.
Step 5 - Open the software as normal.

We feel the scanning patterns Avast is using are too broad, like the case at hand. dll libraries are well known socket communications components, It is ridiculous to call it a virus. Apparently there are a number of posts on the internet reporting other types of deleted file.

We can assure you this is not a U-MARQ software problem and there is nothing we can do.



0 Comments