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hi i have had this machine a few years now its the GEM-CX5, i have recently started having a problem every time i send it back home to the left it move slowly to the right and will not stop unless i hit the emergency stop. also has started locking the lights so all the buttons show up lit up but unable to press anything? i hope this can be resolved or someone has some tips i have tried re downloading the software and that made it work for three times then went back to doing this.

Thank you 😊  

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Hi

For the X axis issue please call our Technical support number details can be found at:

Regarding the lights all coming on this video shows how to reset the machine communication:

 

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