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Errore message:Error resetting the device


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5 replies to this topic

#1 floresgioielli

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Posted 12 10 2017 - 11:00 am

Good morning I have a problem with the engraving machine Gem RX5 ( Vistool 8) Appears very often this error message “Error resetting the device.I t is still active, but it proably still busy with the previous job ..“ and the machine stops responding, sometimes in the middle of an engraving job.  I turn the device on and off several times, it works for a couple of jobs and then stops again.  Do you have tips on how to fix the problem. Thank you



#2 madmin

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Posted 12 10 2017 - 12:44 pm

Hi

 

If you download the latest build of software available on the webshop this should sort the issue out. Please note you will need to uninstall the current version of software before loading the latest version as per PDF instructions within the download.

 

You will need a webshop account ( different to a forum account ) to do this.

 



#3 floresgioielli

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Posted 12 10 2017 - 12:56 pm

thank you very much, I will try.



#4 floresgioielli

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Posted 12 10 2017 - 01:51 pm

Hi, I've done what you suggested but the error message "Error resetting the device.It is still active,..." appears again. Do You have any other suggestions please? Thank's



#5 madmin

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Posted 12 10 2017 - 02:10 pm

Hi

 

Reset the device using:

 

Click Production

Click Reset Device

Turn off machine

Turn on machine

Click Production

Click Device

Select your machine in the pop up window

Click OK

Machine will Home

 

A video can be found at: LINK



#6 floresgioielli

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Posted 12 10 2017 - 02:56 pm

at the moment it works, thank you very much for your precious help.






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