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Gem FX4 Reset


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3 replies to this topic

#1 Johnharris19

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Posted 23 08 2018 - 03:01 am

How do I reset my gem fx4? When powered on all the lights a lit. And the machine will do nothing. Software shoes machine ready. But machine is not ready and will not respond.

#2 madmin

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Posted 23 08 2018 - 05:57 am

Hi

Please let us know the serial number of the machine, version and build of software you are using (within software click Help and  About), windows operating system, and your location in the world.



#3 pcharper

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Posted 20 11 2018 - 12:03 pm

I have also just experienced the same issue:

GEM-FX5:  Ser No: 9449-12-16

 

Software:

Gem FX Engraveing Ver: 8.8   Build: 1538

 

 

When powering up engraver, all lights activate and stay on

machine takes no action, no movement, no chabge to led status.

 

Can you advise how to reset?



#4 madmin

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Posted 20 11 2018 - 03:08 pm

Hi there are two options to reset the machine - Re-setting the Machine, and Reset to Factory Settings.

 

Video - Resetting Machines - clears current communication.

 

Video - Rest to Factory Settings - Clears all device software settings and re-installs device.

Production - Configuration - Reset to Factory settings, and reloading machine.

 

If the machine is using a USB to serial try the PDF at: LINK

 






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