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FX4 connect error

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1 reply to this topic

#1 jiasengwong



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  • Local time: 04:57 am

Posted 20 01 2019 - 04:57 am

anyone can help? thank you

#2 madmin



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  • Local time: 09:57 pm

Posted 21 01 2019 - 07:39 am



Please let us know:

  • Machine serial number (the full 8 digits).
  • Dongle Serial number.
  • Machine designation.
  • Software version (Click Help and About within software).
  • Software build (Click Help and About within software).
  • Windows operating system. (Type System into the windows search function and click System Information, screenshot if possible).
  • Machine connection method - straight USB cable, or using a USB to serial connector.
  • Saved file or multiples of, of where the fault is occurring.
  • Full screen shots of error messages and engraving software.
  • Picture, sizing details, engraving area of items being engraved.
  • Picture of machine with item positioned on.
  • Video of fault indications or machine actions.
  • Full list of actions taken to try and rectify the issue. Indicate what steps from above have been carried out and the results.

There's a link to a PDF with Tips at - LINK

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