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Error message install softwar GEM-REX ENGRAVING


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#1 sergio083

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Posted 30 01 2019 - 06:44 pm

Hello, i recently bought an RX4 machine from a reseller and a new computer running windows XP. And so i connect everything and insert the installation CD and from the beginning, i have an error message (see attachment). I cliqcked ignore nothing, nothing works. What sould i do? This error message is because of what do you think? Please cordially.



#2 madmin

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Posted 31 01 2019 - 07:33 am

Hi

 

Can you please confirm by email to [email protected] the following:

  • Machine serial number (the full 8 digits).
  • Dongle Serial number.
  • Machine designation.
  • Software version (Click Help and About within software).
  • Software build (Click Help and About within software).
  • Windows operating system. (Type System into the windows search function and click System Information, screenshot if possible).
  • Machine connection method - straight USB cable, or using a USB to serial connector.
  • Saved file or multiples of, of where the fault is occurring.
  • Full screen shots of error messages and engraving software.
  • Picture, sizing details, engraving area of items being engraved.
  • Picture of machine with item positioned on.
  • Video of fault indications or machine actions.
  • Full list of actions taken to try and rectify the issue. Indicate what steps from above have been carried out and the results.

There's a link to a PDF with Tips at - LINK

 

Please note that compatibility with Windows XP was ended in January 2018 as per: LINK

 

Please attach the screenshot of the error message to the email as it is not showing here.



#3 sergio083

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Posted 20 02 2019 - 11:14 am

Hello, it's good it works on windows xp. I have another question, how to add in a text the symbols infinite and heart?
Model: GEMRX4
Serial number: 7481-02-10
Software: GEM-RX ENGRAVING 8

Thank you, cordially.



#4 madmin

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Posted 21 02 2019 - 08:38 am

Hi if you follow the guide at : LINK   it describes the process for importing clip art.

 

Whilst the infinite symbol can be created by rotating a number 8 90 degrees.






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