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usb port is broken on my machine.. please help me umarq :(


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#1 Vinh Vo

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Posted 15 02 2019 - 02:04 am

Hey everyone. has anyone had there usb port cap fall off like in this picture.. how do i fix it. is there spare parts or do i send it somwhere for service.. thanks..Attached File  port.png   182.05KB   0 downloads



#2 madmin

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Posted 15 02 2019 - 08:56 am

Hi

 

If you could confirm your location and the serial number of the machine, we can point you in the right direction for dealer support?.

 

 



#3 Vinh Vo

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Posted 19 02 2019 - 05:17 pm

yeah the female usb port lost the black plastic cap that holds the 4 pins together..  I am located in West Edmonton mall

Edmonton, Alberta , Canada   Store name VO JEWELLERS  serial number 8463-09-12  model is Gem-RX5



#4 madmin

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Posted 20 02 2019 - 07:28 am

Hi

 

If you could contact U-MARQ USA, contact details are found at: https://www.u-marq.us/contact

 

I will let them know you will be contacting them.



#5 U-MARQ USA

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Posted 20 02 2019 - 06:40 pm

Hello, You can order the part from the US office.  We have them in stock.  Please call the office when you get a chance.

860-799-7800






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