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Locked keys

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#1 flores



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  • Local time: 09:35 pm

Posted 01 03 2019 - 08:31 am

Good morning,

machine RX5

the upper keys of the movement section, X YZ are locked, pressing them does not give the signal to the machine

What can I do, I'm in the middle of an important work


Thanks for your help


#2 madmin



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  • Local time: 09:35 pm

Posted 01 03 2019 - 08:43 am



If you could email [email protected] who will be able to help you, with the following:


  • Machine serial number (the full 8 digits).
  • Dongle Serial number.
  • Machine designation.
  • Software version (Click Help and About within software).
  • Software build (Click Help and About within software).
  • Windows operating system. (Type System into the windows search function and click System Information, screenshot if possible).
  • Machine connection method - straight USB cable, or using a USB to serial connector.
  • Saved file or multiples of, of where the fault is occurring.
  • Full screen shots of error messages and engraving software.
  • Picture, sizing details, engraving area of items being engraved.
  • Picture of machine with item positioned on.
  • Video of fault indications or machine actions.
  • Full list of actions taken to try and rectify the issue. Indicate what steps from above have been carried out and the results.


Please note this is based in the UK.


****Edited for future references****

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